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Privacy Policy

This privacy policy applies to the treatment of the personal data of the clients and / or users of https://www.volumetti.com , hereinafter the WEBSITE, whose data controller is Marina Vendrell Carbonell, hereinafter the CONTROLLER OF THE TREATMENT.

Applicable regulations

Our Privacy Policy has been designed in accordance with REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE (General Data Protection Regulation) is repealed, hereinafter RGPD EU 2016/679, and in what does not contradict the aforementioned Regulation, by the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, hereinafter LOPDGDD 3/2018. 

By providing us with their data, the client and / or user declares to have read and know this Privacy Policy, giving their unequivocal and express consent to the processing of their personal data according to the purposes and terms expressed herein. 

Basic information on data protection

BASIC INFORMATION ON DATA PROTECTION

Responsable

Purpose

Legitimation

Recipients

Rights

Additional Information

Marina Vendrell Carbonell

Contact the interested party, respond to requests for information received and queries raised, subscribe to the informative newsletter to receive the latest news, offers and special promotions of our articles and / or products, meet customer orders and / or or web users of the online store, provide customer service, as well as send commercial communications about our articles and / or products by letter, telephone, email, SMS / MMS, WhatsApp, Telegram or by other means of electronic communication equivalents, as long as the interested party has consented to the processing of their personal data for this purpose.

Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. Legitimate interest of the person in charge. Consent of the interested party.

No data will be transferred to third parties, except legal obligation.  

You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which you can exercise by contacting the address of the Data Controller at hello@volumetti.com

You can consult the additional and detailed information on Data Protection in the attached clauses found at https://www.volumetti.com/politica-de-privacidad 

Additional information on data protection

The person responsible for the treatment is:

 

  • Identity: Marina Vendrell Carbonell

  • NIF: 47637999P

  • Address: Ronda Sant Pau 47, bajo, 08015 Barcelona 

  • Telephone: (+34) 692187414

  • Email: hello@volumetti.com  

 

Data protection officer

The DATA CONTROLLER does not have a Data Protection Delegate.

 

Purposes and legal basis of the treatment

a) In general:  

The DATA CONTROLLER treats the personal data provided by its clients and / or users for the following purposes:

  • Purpose: Contact the interested party, respond to requests for information received and queries raised, subscribe to the informative newsletter to receive the latest news, offers and special promotions of our articles and / or products, meet customer orders and / or web users of the online store, provide customer service, as well as send commercial communications about our articles and / or products by letter, telephone, email, SMS / MMS, WhatsApp, Telegram or by other means of equivalent electronic communication, as long as the interested party has consented to the processing of their personal data for this purpose.

  • Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. Legitimate interest of the person in charge. The consent of the interested party, which may be withdrawn at any time.

 

b) Electronic forms WEBSITE:

The DATA CONTROLLER treats the personal data provided by customers and / or users through the electronic forms for collecting personal data on the WEBSITE for the purposes identified below:

 

In relation to the "Contact Form" and other queries (those that can be directed through the email accounts that appear on the WEBSITE):

 

  • Purpose: Contact the interested party, respond to requests for information received, answer the questions raised, as well as send commercial communications about our articles and / or products by letter, telephone, email, SMS / MMS, WhatsApp, Telegram or by other means equivalent electronic communication, as long as the interested party has consented to the processing of their personal data for this purpose.

 

  • Legal basis that legitimizes this treatment: Legitimate interest of the person in charge. The consent of the interested party, which may be withdrawn at any time.

 

In relation to the "Newsletter Subscription Form" :

 

  • Purpose: It allows the user to subscribe to the informative newsletter to receive the latest news, offers and special promotions of our articles and / or products by email.

 

  • Legal basis that legitimizes this treatment: The consent of the interested party, which may be withdrawn at any time.

 

In relation to the "Buy as Guest Form" :

 

  • Purpose: It allows the user, without the need to have previously registered, to purchase the articles and / or products that are made available to them in the online store.

 

  • Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures.  

 

c) Electronic forms "Area for professionals"

 

In relation to the "Create an account - Register form" :

 

  • Purpose: It allows the user to create an account to access the website's online store, as well as send commercial communications about our articles and / or products by letter, telephone, email, SMS / MMS, WhatsApp, Telegram or by other means of equivalent electronic communication, as long as the interested party has consented to the processing of their personal data for this purpose.

 

  • Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. The consent of the interested party, which may be revoked at any time.

 

In relation to the "Access Form" :

 

  • Purpose: It allows the registered user to access the online store with their username or email address and password to purchase the articles and / or products that are made available to them.

 

  • Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures.  

 

In relation to the "Live Chat Form - Online Customer Service Platform" :  

 

  • Purpose: It facilitates the user direct communication with the DATA CONTROLLER through the live chat software installed on the website.

 

  • Legal basis that legitimizes this treatment: The consent of the interested party, which may be withdrawn at any time.

 

When the data requested in the electronic forms are necessary, the DATA CONTROLLER will indicate this mandatory nature at the time of collecting data from customers and / or users and not providing them will imply that the corresponding request cannot be met.

What kind of data do we process?  

 

For the purposes set out in the previous section, the Client's data set is treated, which we can divide into the following sources and categories:  

 

a) Data provided directly by the client and / or user: data provided directly by the client and / or user, either at the time of requesting the service through the completion of electronic forms for the collection of personal data or in paper format enabled for this purpose, such as those provided throughout the contractual relationship through different means, such as, for example, complaints or requests for information filed with the Customer Service. The client and / or user is responsible for its veracity and updating.  

 

  • Identifying data (name and surname, NIF, NIE, passport, postal address, email, telephone, mobile, manual, handwritten or digitized signature, social network profiles, IP addresses, username and password)

 

  • Economic Data (bank details)

 

b) Data obtained from sources other than the client and / or user: data obtained from sources other than the client and / or user, either by having their consent or by any other legal authorization (legitimate interest, compliance with a legal obligation …).  

 

c) Data derived from the development of the commercial relationship: data provided indirectly by the client and / or user when deriving from the provision of the contracted service and the maintenance of this activity. This category includes traffic data, payment history or items and / or products purchased, browsing data through the public website or access to the private area or others of a similar nature.

 

Record of treatment activities

We inform you that the personal data obtained from the client and / or user as a result of filling in the electronic forms on the WEBSITE are part of the Treatment Activities Registry (RAT) of the TREATMENT CONTROLLER, which will be updated periodically from in accordance with the provisions of the RGPD UE 2016/679 and in the LOPDGDD 3/2018.  

 

 

Recipients

 

The personal data of the interested parties will be communicated to the recipients indicated below:

 

a) In general:

  • The providers of the DATA CONTROLLER as those in charge of the treatment, within the framework of the corresponding provision of services (lawyers, accounting and tax advice, consultants and information technology service providers - website hosting, email service- ).

 

  • The competent authorities and bodies, to the extent necessary for compliance with legal obligations.

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b) In relation to the "Contact Form" and other queries (those that can be directed through the email accounts that appear on the WEBSITE), with the "Newsletter Subscription Form" , with the "Form Buy as a Guest " , with the " Create an account - Register Form ", with " Access Form " and with the " Live Chat Form - Online Customer Service Platform ":

  • No data will be transferred to third parties, except legal obligation.  

 

Transfers to third countries

  • Data transfers to third countries are not foreseen, without an adequate level of protection.

 

Conservation periods

 

Personal data will be kept:

 

a) In general:

  • The data will be kept as long as you do not request its deletion, and in any case, for the years necessary to comply with legal obligations.

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b) In relation to the "Contact Form" and other queries (those that can be directed through the email accounts that appear on the WEBSITE), with the "Newsletter Subscription Form" , with the "Form Buy as a Guest " , with the " Create an account - Register Form ", with " Access Form " and with the" Live Chat Form - Online Customer Service Platform " :

  • Personal data will be kept until the end of the relationship between the DATA CONTROLLER and the client and / or user, unless the latter previously requests the deletion of the same, or until the interested party withdraws the consent granted at any time, without that this affects the legality of the treatment based on the consent prior to its withdrawal.

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For these purposes, the interested party is reminded that they must transfer to the DATA CONTROLLER as the recipient to whom they communicate personal data, any rectification or deletion of the data of their representatives, authorized representatives and other contact persons.

Once the relationship is concluded, to the extent that the personal data of the interested parties are relevant for the purposes of the responsibility of the DATA CONTROLLER towards clients and / or users, these data will be kept, duly blocked, at the disposal of the authorities. judicial or competent public administrations, for the requirement of the responsibilities derived from the treatment for the period of prescription of the same.

 

Rights of the interested parties

Clients and / or users of the WEBSITE may exercise before the DATA CONTROLLER, to the extent that they are applicable, the following rights: access to personal data, rectification, deletion (right to be forgotten), limitation of treatment, portability of data. data, opposition to treatment and no longer be the subject of automated individual decisions and, when the treatment is based on consent, the right to withdraw it at any time.

Clients and / or users may exercise these rights by means of a written and signed request sent to the postal address of the DATA CONTROLLER located at Ronda Sant Pau 47, bajo, 08015 Barcelona or through the email address hello@volumetti.com , Attaching, in both cases the interested party, a proof of identity valid in law, such as a photocopy of the NIF / NIE or equivalent document, and clearly indicating the right that he wishes to exercise.  

Clients and / or users will also have the right to file a claim with the competent Control Authority (Spanish Agency for Data Protection) if they observe that the treatment does not comply with current regulations or if they consider their rights in relation to protection to be violated. of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, through the WEB page https://www.aepd.es  

 

These rights will be taken care of by the DATA CONTROLLER within 1 month, which may be extended to 2 months if the complexity of the request or the number of requests received so requires. All this without prejudice to the duty to keep certain data in the legal terms and until the possible responsibilities derived from a possible treatment, or, where appropriate, from a contractual relationship prescribe.

 

In addition to the above, and in relation to data protection regulations, Users who request it, have the possibility of organizing the destination of their data after their death.

 

Sending commercial communications

 

In compliance with the provisions of the second final provision of Law 9/2014, of May 9, on Telecommunications, which modifies Law 34/2002, of July 11, on services of the information society and electronic commerce, Commercial communications made electronically must be clearly identifiable as such, and the natural or legal person on whose behalf they are made must also be clearly identifiable, without prejudice to the provisions of the regulations issued by the Autonomous Communities with exclusive powers over consumption.

The client and / or user, who provides their contact information to the DATA CONTROLLER by clicking on the "SEND" button on the electronic forms for collecting personal data on the website and affirmatively tick the two boxes for obtaining consent. existing, "I accept the treatment of my data according to the purposes indicated in the basic information on data protection" and "I give my consent to receive commercial communications of your articles and / or products", expressly authorizes and grants your express consent, free and unequivocally to the RESPONSIBLE FOR THE TREATMENT to process your personal data in order to send you commercial communications about your articles and / or products by letter, telephone, email, SMS / MMS, WhatsApp, Telegram or by other equivalent electronic means of communication.

The legal basis that legitimizes this treatment is the consent of the interested party, which may be revoked at any time.

In compliance with the provisions of articles 21 and 22 of Law 34/2002, of July 11, on services of the information society and electronic commerce, the user may oppose the processing of their data for promotional purposes and revoke the consent given to the receipt of commercial communications via email with the simple notification of your will to the PROVIDER through a simple and free procedure, consisting of sending an email to the email address hello@volumetti.com , indicating in the Subject of the message “LOW” or “DO NOT SEND”.

 

The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations.

Social media policy

The DATA CONTROLLER has profiles on the following Internet social networks:

In all cases, it is considered responsible for the treatment of the data of its users, also understood to the followers, subscribers, fans, or simply people who make comments or queries through these channels.

In this sense, the RESPONSIBLE FOR THE TREATMENT could use this profile to inform its users of news that it considers appropriate for the purpose of the products and / or services offered, or perhaps it could also share information or current articles published by other users of the social networks.

In none of the cases will it use personal information of the users without their consent to have relationships different from those expected in each of the aforementioned social networks, requesting, where appropriate, the consent of the user himself.

 

Veracity of the data provided by the interested parties

 

The client and / or user is responsible for the information provided by filling in the electronic forms that are made available on the WEBSITE or by sending emails to the different accounts existing under the domain in Internet volumetti.com is true, responding to the accuracy of all the data that it communicates and will keep it updated to reflect a real situation, being responsible for false or inaccurate information that it provides and for the damages, annoyances and problems that could cause to the RESPONSIBLE FOR THE TREATMENT or to third parties.

 

Security measures

 

The DATA CONTROLLER guarantees that he has implemented the appropriate technical and organizational policies on the WEBSITE to apply the security measures established by the RGPD UE 2016/679 and the LOPDGDD 3/2018 in order to protect the rights and freedoms of customers and / or users and has communicated the appropriate information so that they can exercise them.

 

The RESPONSIBLE FOR THE TREATMENT to protect individual rights, especially in relation to automated treatments and with the desire to be transparent with customers and / or users, has established a policy that includes all such treatments, the purposes pursued by the latter , the legitimacy of the same and also the instruments available to the client and / or user so that they can exercise their rights.

The WEBSITE is created with Wix.com, a platform for web development based on the cloud of the company Wix.com Ltd., and has an SSL encryption certificate activated for the entire domain that allows the user to securely send their personal data through existing electronic forms and DNS authentication with DNSSEC.

Wix.com Ltd. is committed to data protection and complies with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, regarding the protection of natural persons in the regarding the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE (General Data Protection Regulation) is repealed.

 

For the purposes of Article 27 GDPR (EU) 2016/679, you can contact your EU representative at Wix Online Platforms Limited, 1 Grant's Row, Dublin 2 D02HX96, Ireland.

All information will be stored and managed with due confidentiality, applying the necessary computer security measures to prevent access or improper use of your data, its manipulation, deterioration or loss.

 

However, the client and / or user must bear in mind that the security of computer systems is never absolute. When personal data is provided over the Internet, such information could be collected without your consent and processed by unauthorized third parties. The RESPONSIBLE FOR THE TREATMENT declines any type of responsibility for the consequences of those acts may have for the User, if he published the information voluntarily.

Acceptance and consent

The client and / or user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the automated processing thereof by the DATA CONTROLLER in the manner and for the purposes indicated in this Privacy Policy. Certain services provided on the WEBSITE may contain particular conditions with specific provisions regarding the protection of personal data.

 

Changes to this privacy policy

THE RESPONSIBLE FOR THE TREATMENT reserves the right to modify this Privacy Policy to adapt it to new legislation, jurisprudence, interpretation of the Spanish Agency for Data Protection, as well as industry practices.

In such cases, the DATA CONTROLLER will announce the changes introduced on the websites with reasonable anticipation of their implementation.

This privacy policy may be complemented by the Legal Notice, Cookies Policy and the General Contracting Conditions that, where appropriate, are collected for certain products and / or services, if said access involves any specialty in terms of data protection of personal character.

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